Corporate Training

Here at Jobs South West we deliver corporate training to businesses throughout the South West Region.  Training is specifically tailored to individual business’s requirements and can be delivered either from your premises or from a superior venue in the community. Customised one-on-one staff training is also provided in a huge range of business skills.  Why send your staff to Perth for training when Jobs South West can come to you.  Some training courses are accredited and training outcomes achieved can form part of a nationally accredited course.  

Some of the courses delivered are:

How to Achieve Exceptional Customer Service

  • Effective customer service
  • Customer Service Includes
  • Customer Service – Rules of Etiquette
  • What is Professionalism Image?
  • Customer Service Truths
  • Top 10 Human Needs
  • Delivering Quality Customer Service
  • Servicing Your Customers
  • Complaining Customers are an Asset
  • Words That Work
  • Dealing with Complaints
  • Valuing your Customers

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Telephone Answering Techniques

  • Using the Phone – Rules of Etiquette
  • Be Cheerful
  • Be a Person of Your Word
  • The Do’s and Don'ts
  • Being Helpful
  • Answering a Call
  • Transferring a Call
  • Look in the Mirror
  • Dealing with Complaints
  • Words That Work
  • Common Mistakes

The Secrets of Successful Time Management

  • Demands on Our Time
  • How to Set Goals
  • Why Do People Procrastinate
  • How to Overcome Procrastination
  • Major Time Wasters
  • Priorities
  • The 6 Keys To Priorities and Activities
  • The Top 10 Time Robbers
  • Dealing With Emergencies and Interruptions

Customised Computer Training

Ask for details, flexible training is tailored and packaged specifically for your business needs.

First Aid

Senior First Aid course which  provides you with the knowledge and skills required to administer first aid to a victim of illness or injury until the arrival of professional medical help.
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Responsible Service of Alcohol

  • Refusal of Service
  • Serving Minors
  • Signs of Intoxication
  • Standard Drink
  • Guidelines to Responsible Consumption
  • Harm Minimisation
  • Duty of Care
  • Code of Conduct/Management Plan
  • Responsible Service

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Prepare and Serve Espresso coffee

  • Organise and Prepare Work Areas
  • Provide Customer Service and Advise Customers on Espresso Coffee
  • Select and Grid Coffee
  • Serve and Present Espresso Coffee

Computer Training

Excel Training

This course is an accredited unit of competency from Certificate II in Business Administration – BSBCMN214A Create & Use Simple Spreadsheets.
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Introduction to Computers

Over the two days, this course aims to build confidence and develop the fundamental skills needed to start exploring computer software and the Internet.
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Introduction to Word

This course is an opportunity for clients to develop wordprocessing skills in order to help in job seeking and gaining employment.  This course is an accredited unit of competency from Certificate II in Business Administration – BSBCMN213A Produce Simple Wordprocessed Documents.  In accordance with the Australian National Training Authority, this unit covers preparation and production of short routine documents using word processing software.
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